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Frequently Asked Questions


WHAT KIND OF TRANSFER METHOD DO YOU USE?
We digitally transfer the image on the artist's canvas using the Giclee method. This is currently the most advanced technology to print directly onto the canvas.

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WHAT CAN BE TRANSFERRED TO CANVAS?
Any image that you can send us can be transferred to canvas as long as it does not infringe any copyright ownership. As a general rule, there is no problem as long you own the copy and your intentions is to use the canvas transfer for your personal enjoyment and not for commercial purposes. We can transfer your photos, posters, art prints, photocopies, drawings, books or magazine images, maps or any other image that you wish to send us.

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DO YOU RETURN THE ORIGINAL IMAGE?
Yes, in every case the image you provide to be transferred is returned to you together with the canvas transfer.

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DO YOU TRANSFER DIGITAL PHOTOS?
Yes, your digital photos are welcome to be transferred to canvas.

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DO YOU TRANSFER DIGITAL FILES?
Yes, any digital file can be transferred to canvas including your own scans.

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DO YOU TRANSFER PHOTO NEGATIVES OR TRANSPARENCIES?
Yes we do, and unlike other website we DO NOT charge you extra for this service.

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HOW CAN I SEND YOU THE DIGITAL FILE?
You can either use our upload page to send the file and simultaneously place and pay online for your order or send it attached to an email or recorded on a CD. In this case after we receive the image we will contact you with the payment instructions.

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WHAT FORMAT DO YOU ACCEPT?
We accept any kind of format available but we prefer standard graphic formats like: psd, tiff, bmp, gif, jpg, jpeg, eps, pdf, pic.

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WHAT SIZE CAN THE CANVAS TRANSFER HAVE?
We can make the canvas transfer in the same size of the original and also enlarge or reduce the image according to your needs. Please note that the quality of the image on the enlargements depends on the quality of the original and its size. As a general rule, enlargements up to 4 times the size of the original give good quality canvas transfer. Beyond 4 times some sharpness loss can be expected.

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WHAT SCAN RESOLUTION DO YOU RECOMMEND?
When scanning yourself, we recommend that you scan at 300dpi or more.

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MY ORIGINAL IS LARGER THAN MY SCAN BED, WHAT CAN I DO ABOUT IT?
Just scan the image tiled in several passes allowing no less than 1 inch of overlapping between them. We will join the image for you at no extra charge.

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DO YOU ACCEPT ORIGINAL PAINTINGS?
Yes we do. We can then use our high resolution studio to make digital file of your art work, we will contact you in this case with more details.

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DO YOU RETOUCH THE IMAGE?
As a normal step of the transferring process, we clean small imperfections of the original before transferring it to canvas. But if you specifically want something to be removed or retouched please include instructions with your order (in the Special Instructions section). We will contact you if additional charges apply for your request.

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WHAT IS THE GICLEE PRINTING METHOD?
Giclee Giclee (pronounced "zhee-clay", from is an invented name for the process of making fine art prints fine art prints from a digital source using inkjet printing, The word "giclee", from the French language word "le gicleur" meaning "nozzle", or more specifically "gicler" meaning to squirt, spurt, or spray. It represents any inkjet based digital print used as fine art. The intent of that name was to distinguish commonly known industrial "iris proofs" from the type of fine art prints artists were producing on those same types of printers. The name was originally applied to fine art prints created on Iris printers in a process invented in the early 1990s but has since come to mean any high quality inkjet printing Beside its association with Iris prints, in the past few years, the word "giclee," as a fine art term, has come to be associated with prints using fade resistant "archival" inks (including pigmentesdinks) and the printers that use them. These printers use the CMYK color process but may have multiple cartridges for variations of each color based on the CcMmYK (e.g. light magenta and light cyan inks in addition to regular magenta and cyan) which serves to increase the apparent resolution and color gamut and allows smoother gradient transitions. Artists tend to use these types of Giclee printing processes to make reproductions of their original two-dimensional artwork, photographs or computer generated art.

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CAN YOU CROP THE IMAGE?
If you want only a part of the original image to be transferred just clearly specify which part do you want and we will do the necessary cropping.

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TELL ME MORE ABOUT YOUR PRICE MATCH POLICY.
Simple, if you find a better price anywhere on the Internet, we will match the advertised price, please note that product must be identical to ours, hence - no after market inks, fake canvas or low-end UV coating. we use the BEST materials available to provide you with the highest quality available.

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100% SATISFACTION GUARANTEE - WHAT IS IT EXCATLY?
We are so confident that you will love your photos on canvas that we offer 100% satisfaction guarantee, if you don't like the results please put it back in the original packaging and send it back to us, you must send it within 7 days of receiving the package and make sure the canvas is not damaged. we will credit your account with the full amount of purchase excluding S&H charges and services (such as retouching, restoration and special effects services).

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DO YOU COAT THE CANVAS PRINTS?
Yes, we apply a specially formulated anti-fading, clear coat to protect the canvas transfer against moisture and to filter the Sun's harmful UV rays.

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HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY CANVAS TRANSFER?
After we receive your order we will take 3 to 4 days to make the canvas transfers and ship your order although rush delivery is available. Please allow 5-7 days for delivery.

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WHAT ABOUT THE IMAGE COPYRIGHTS?
Our transfer to canvas service is only intended to fulfill your own personal needs and is not intended for any commercial purposes whatsoever. With this service we transfer to canvas posters, photos or prints of your property and for your own personal enjoyment, not for re-sale or for any other commercial use. Consequently when you order a canvas transfer from us we assume and you agree that you will not use the canvas transfer in any commercial activity. Otherwise you must own the copyrights or it is your responsibility to obtain the proper authorization from the copyrights owner.

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WHAT ARE YOUR SHIPPING AND HANDLING CHARGES?
USPS Priority Mail (within 3 business days) - $14.95
USPS Express Mail (1-2 business days) - $29.95
USPS Priority Mail International (6-10 business days) - $44.95

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